Frequently Asked Questions
Here are some of the most common questions about Mobility Scooters...
How often should I charge my scooter?
This is a two-part answer really. When your scooter was demonstrated, or when it was delivered, the salesperson will probably have given you the scooters max range. With that in mind, a lot of the time, our customers don’t get anywhere close to this. So, our advice is if you’ve been out for a reasonable length of time, plug it in to charge overnight.
One thing to also understand, is that your product’s batteries do not like to discharge below a certain level. Batteries naturally discharge over time. So, even if you’re not using the scooter, we recommend plugging it in overnight at least once every couple of weeks.
Does my scooter have to be insured?
In short, legally it isn’t a requirement. However, we strongly recommend considering having your machine insured. There are a few companies that insure mobility scooters, but the one that we rate is Mark Bates Ltd.
Most scooters we sell come with the option of a month’s free insurance. This is provided through Mark Bates. Within that month, Mark Bates shall be in touch to potentially extend this. They will let you know the cost of extending your cover.
Is my scooter road legal?
Depending on which machine you have, your scooter may be road legal. If it can do 6 or 8mph, it is deemed a Class 3 vehicle. These are allowed on the road, but not allowed on dual carriageways, or motorways.
If your scooter only does 4mph, then it is deemed a ‘Class 2’ vehicle. These are for the pavement only.
Where should my scooter be stored?
Where possible, scooters should be stored in a warm, dry place. Indoors is always the best option. However, a garage or shed can also work.
We do not recommend storing scooters outside. Even with a cover, the scooter won’t be sufficiently protected.
Does my scooter need servicing?
Whilst servicing is not compulsory, it is recommended on an annual basis. Don’t worry, we shall remind you when its due. If you do not want to get your scooter serviced, that’s fine as well.
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If you got your scooter through the Motability scheme, the servicing may be mandatory.
What happens if my scooter breaks down?
Nobody likes the idea of breaking down, but if it does happen get in touch with us and we’ll get you back up and running. If you took out insurance via Mark Bates, 24/7 breakdown cover may be included under your policy.
All the numbers are available in the ‘useful numbers’ section of this welcome pack.
Does my scooter come with warranty or guarantee?
Good news! All our scooters come with some level of protection. Our pre-owned machines come with 3 months guarantee, and all our new machines come with a full manufacturer’s warranty.
What if I change my mind?
No problem! Whilst we hope that you’re satisfied with your product, we understand that you might change your mind. If this is the case, call us on 01777 948008 or email us at admin@mlvmobility.com within 14 days of purchase.
We shall issue a full refund, minus a collection fee if the product is in the same condition as it was delivered. The collection fee can be up to £120 dependant on the location. If the product is damaged, then we reserve the right to hold funds to return the product to its original condition.
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